We use the Royal Mail as our dedicated delivery service.
Order Times
Prescription Only Medications
All prescriptions are checked by our team of expert vets to ensure the correct medication is being dispensed. This may involve checking dosages or durations with the vet who provided the written prescription. This process could take up to 2 business days. Once the prescription is approved, your order will be then dispatched according to the time frame of your chosen delivery method.
Non-prescription items
No approval is needed and your order will be dispatched according to the time frame of your chosen delivery method.
Standard Delivery: 3 – 4 days
Express Delivery: 2 – 3 days
The delivery time frame is for all orders placed before 1pm. Orders placed after 1pm will be processed from the following day.
Delivery Costs
The appropriate delivery options for your order will be shown at checkout. You can then select your preferred method.
Please note some orders (such as refrigerated or controlled drugs) can only be dispatched by certain delivery methods. This will be noted at checkout with only the appropriate method shown as an option.
Standard Delivery: £3.99
Express Delivery: £5.99
Controlled Items: £5.99
Refrigerated Items: £7.49
Saturday Delivery: £10.99